We offer Free Worldwide Standard Tracked Shipping on all orders over $45
If your order is less than $45, it will still be tracked but we charge a nominal handling and shipping fee which is USD4.99 to the USA and USD6.99 to the rest of the world.
PLEASE NOTE: ALL EMAILS ARE CHECKED IMMEDIATELY PRIOR TO WHEN OUR DAILY PROCESSING BEGINS so if your email requesting edits or a cancellation is not received by us before this time, your item will be processed with the other orders at that time.
Any cancellations,changes to the order or,shipping address must be made within 3 hours of the order being placed by emailing us at firstname.lastname@example.org OR BEFORE it has been processed by our ordering team, WHICH EVER COMES FIRST- otherwise they cannot be entertained.
Any orders that have already been processed, packed or shipped cannot be cancelled.
Most orders will take approximately 1-2 business days to process BEFORE being shipped but in reality most will ship within 24 hours.
We will notify you by email or SMS ( dependent on which method you chose in check out) when your goods ship and provide tracking details.
We advise these approximate Delivery from shipping time frames:
USA- 7-20 working days
CANADA- 7-14 working days
UK, IRELAND, AUSTRALIA & NEW ZEALAND- 7-13 working days
EUROPE- 7-15 working days
SINGAPORE, MALAYSIA- 7-14 working days
REST OF THE WORLD- 15-30 working days
Kindly note that the delivery time may vary during holiday periods. Most of our orders are delivered within 21 days.
We do not guarantee shipping time-frames. While we strive to deliver goods within the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame due to inclement weather, strike action or other unforeseen circumstances beyond our control.
Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase and those which are not reshipped for you.
Please note: For Logistical reasons, items in the same purchase will sometimes be shipped in separate packages,
Please keep this in mind when receiving deliveries.
We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please make sure to enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at email@example.com within 3-6 hours from placing the order OR BEFORE THE ORDER HAS BEEN PROCESSED and we will endeavor to update your shipping details where possible.
If your shipping address is confirmed as correct,we cannot accept liability for lost or stolen items if they have been confirmed as successfully delivered by USPS/your local carrier.
The customer can open a claim via usps.com or their local carrier in this instance.
If a package has returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. Once the item is received back by us,we will contact you for the correct address, and you will need to re-pay shipping and handling costs before we will send the package again.
Items lost by Postal Service
We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email ( 6 weeks for international deliveries), please contact us at firstname.lastname@example.org and we will be happy to look into what has caused the delay of shipment. Thank you for your kind understanding.
If delivery is refused by the recipient or package is unclaimed for any reason, the order will not be refunded.
Customs & Taxes
Zenheavens is not responsible for any customs fees or taxes that your local government may add to the order as its being delivered to your home such as VAT.